Contact your account manager to activate the SFTP integration and receive your credentials before starting.
Credentials
| Field | Value |
|---|---|
| Server | sftp.nocnocstore.com |
| Port | 22 |
| User | Provided by your account manager |
| Password | Provided by your account manager |
Required templates
Download nocnoc’s templates and use them as-is. The file names are mandatory — the processing pipeline expects them exactly as shown. A file named differently will not be processed.| File | Direction | Description |
|---|---|---|
inventory.csv | Seller → nocnoc | Stock and price updates |
tracking.csv | Seller → nocnoc | Tracking info for shipped orders |
orders.csv | nocnoc → seller | New orders from the platform |
cancelled_orders.csv | nocnoc → seller | Cancelled orders |
inventory.csv
Stock and price template
tracking.csv
Tracking info template
orders.csv
Orders template
cancelled_orders.csv
Cancellations template
Folder structure
There’s no fixed folder structure. You can organize the server however fits your setup — a single root folder, separate/in and /out directories, or one folder per data flow. Coordinate with your account manager to define the structure before going live.
Sync frequency
How often you upload files depends on your system’s configuration. We recommend uploading approximately every hour. nocnoc reads your files and writes its own on its own schedule from its side.Need help?
Have a question about this integration? Our seller support team is here to help.