Set up integration

Credentials, templates, and configuration to connect your system to nocnoc via SFTP.

Contact your account manager to activate the SFTP integration and receive your credentials before starting.

Credentials

Field	Value
Server	sftp.nocnocstore.com
Port	22
User	Provided by your account manager
Password	Provided by your account manager

Required templates

Download nocnoc’s templates and use them as-is. The file names are mandatory — the processing pipeline expects them exactly as shown. A file named differently will not be processed.

File	Direction	Description
inventory.csv	Seller → nocnoc	Stock and price updates
tracking.csv	Seller → nocnoc	Tracking info for shipped orders
orders.csv	nocnoc → seller	New orders from the platform
cancelled_orders.csv	nocnoc → seller	Cancelled orders

inventory.csv

Stock and price template

tracking.csv

Tracking info template

orders.csv

Orders template

cancelled_orders.csv

Cancellations template

Folder structure

There’s no fixed folder structure. You can organize the server however fits your setup — a single root folder, separate /in and /out directories, or one folder per data flow. Coordinate with your account manager to define the structure before going live.

Sync frequency

How often you upload files depends on your system’s configuration. We recommend uploading approximately every hour. nocnoc reads your files and writes its own on its own schedule from its side.

Have a question about this integration? Contact our support team →