> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nocnoc/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

> How the SFTP integration works and how to connect your system to nocnoc via file transfer.

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  <span style={{ fontSize: '16px', flexShrink: 0, marginTop: '2px' }}>⚠️</span>

  <p style={{ margin: 0, fontWeight: '500', fontSize: '15px', color: '#78350F', lineHeight: '1.55' }}>
    New to nocnoc? You'll need a seller account before setting up this integration.{' '}

    <a href="https://nocnocstore.com/sign-up" style={{ color: '#78350F', fontWeight: '700', textDecoration: 'underline', textDecorationColor: '#78350F' }}>
      Create your account →
    </a>
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The SFTP integration connects your existing infrastructure to nocnoc through scheduled file transfers — no custom API development needed. If your platform already supports file-based data exchange, you can be up and running with minimal setup.

## What is SFTP

SFTP (Secure File Transfer Protocol) is a standard protocol for transferring files between two systems over an encrypted connection. Instead of calling an API, your system generates files on a schedule and deposits them on a shared server — nocnoc picks them up from there and does the same in return.

## How it works

The integration is fully bidirectional. Both you and nocnoc read and write to the same server (`sftp.nocnocstore.com`):

**You upload to the server:**

* `inventory.csv` — stock and price updates
* `tracking.csv` — tracking information for orders you've shipped

**nocnoc uploads to the server:**

* `orders.csv` — new orders placed on the platform
* `cancelled_orders.csv` — orders that have been cancelled

Once the integration is active, nocnoc begins sending order and cancellation files on a regular schedule — even if they come empty.

## Key concepts

* **Exact file names are required.** The file names above are not suggestions — they're part of the integration contract. A file named differently will not be processed.
* **Format consistency is critical.** Any change to the column structure or format breaks processing. Always use nocnoc's templates.
* **nocnoc operates the server.** You connect using credentials your account manager provides — no infrastructure to set up on your end.

## Product catalog

Product creation is handled separately from the SFTP integration. Your catalog is loaded into nocnoc via Seller Center — either by you directly or by your account manager. Once your products are live, the SFTP integration takes over for ongoing inventory and price updates.

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  Have a question about this integration?{' '}
  <a href="/contact" style={{ color: '#1a6cf4', textDecoration: 'underline' }}>Contact our support team →</a>
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