> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nocnoc/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage orders

> How nocnoc orders work in GoFlow — inner boxes, outer boxes, and labels.

nocnoc shipments use two boxes: an **inner box** and an **outer box**.

* The **inner box** contains the product and is delivered to the end customer in Latin America
* The **outer box** contains one or more inner boxes and ships to a nocnoc consolidation facility in the United States

<Warning>
  The shipping address in GoFlow is the U.S. nocnoc facility address — **not** the end customer's address.
</Warning>

## Labels

GoFlow imports a **store carton label** from nocnoc, which you affix to the inner box for last-mile delivery. You then create a **small parcel label** for the first-mile shipment to the consolidation facility, which goes on the outer box.

You can either ship each inner box in its own outer box, or consolidate multiple inner boxes into a single outer box with one shipping label.

|                      | Inner Box                     | Outer Box            |
| -------------------- | ----------------------------- | -------------------- |
| **Shipment leg**     | Last mile                     | First mile           |
| **Contents**         | Product                       | Inner boxes          |
| **Ships to**         | End customer in Latin America | U.S. nocnoc facility |
| **Label**            | Store carton label            | Small parcel label   |
| **Label created by** | nocnoc, imported to GoFlow    | Seller               |